This Privacy Policy explains how Cycle Care processes personal data in connection with its website and bicycle repair workshop services in the Dominican Republic. It applies to service inquiries, workshop visits, inspections, repairs, collections, and related communications.
We use personal data to respond to inquiries, schedule and manage bicycle intake, inspect bicycles, prepare and confirm quotes, carry out repairs and adjustments, record service history, arrange collection, process payments, maintain business records, manage website functionality, and send operational reminders where permitted.
We may share personal data with service providers that support website hosting, communications, payment processing, record management, or similar operational tasks. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when required to comply with law, lawful requests, court orders, tax or accounting obligations, or to protect the rights, property, or safety of the business, customers, or others.
Subject to applicable law, you may ask to access, correct, or delete certain personal data, and you may object to or restrict some processing. Where processing is based on your consent, you may withdraw it for future processing.
To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or activity involved. We may need additional information to confirm your identity and to respond appropriately.
Service records, communication logs, and transaction information are retained for a period that reflects the nature of the work, any follow-up needs, and applicable legal or accounting requirements. When data is no longer needed, we delete it or anonymize it where practical.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
We may collect contact details, service request information, bicycle intake details, inspection notes, quote approvals, repair records, payment-related information, and communication history. We may also process limited technical data such as device or browser information when you use the website.
We receive data from service inquiries by phone, email, contact form, or workshop drop-in, and from information provided when a bicycle is brought in for inspection or repair. We may also obtain data from payment processing, delivery of messages, and website interactions that generate technical logs.
The website may use essential cookies for core functions, preference cookies to remember settings, and limited analytics or performance cookies to understand site use. Cookies are used to support navigation, maintain session continuity, and improve the reliability of the website.
You may manage cookies through your browser controls and, where available, through site settings. Blocking some cookies may affect basic website functions, form submission, or preference storage.
